About BharatNXT
BharatNXT is a rarity in the Indian startup ecosystem - it surprises many people when we say that we have already achieved monthly operational break even in our 2nd year of operations, and have processed Rs 2000+ Crs on transactions by value through our platform. Some other feathers in our cap could be that we should cross Rs 100+ Crs in revenue this FY, and have already been featured on Forbes for our remarkable turnaround story. You can read the coverage of our journey here -
https://www.forbesindia.com/article/take-one-big-story-of-the-day/bharatnxt-the-bridge-to-effective-payments-solutions-for-smes/85941/1
We may dare say that people love working at BharatNXT, as we have near zero attrition, and our NXTers thrive in finding new ways to challenge the status quo on a daily basis. You may also want to check out the app download count on Android and IOS and the impressive ratings we have managed to maintain there – organically To know more visit : www.bharatnxt.in
What does User Experience team do?
- In the Customer Engagement, retention and growth team we draw patterns from user behaviour and build and run rewards and offers campaigns that will ensure repeated transactions and usage of the app.
- We use data to understand customer preferences and ensure that the product roadmap is robust and includes all relevant functionalities that the customer would expect going forward. We assist the product team in creating the requirements and also testing these. We manage all communications required with the user.
Required candidate’s profile : 3 - 4 years min. experience in the below
- Ability to understand data patterns and create campaigns. Measurement of impact against these will be performance criteria for the candidate
- Comfortable with marketing automation tools – MoEngage, Gupshup, Rewards & loyalty programs
- Should have effectively achieved customer retention/engagement metrics set by the organisation
- Should be able to envisage and draft creative, engaging and visually attractive communications including notifications, emails, messages and videos (with assistance of designer, appropriate tools)
- Ability to help Product team to draft and prioritize customer requirements for the product roadmap
- Should have worked in the customer success / engagement / retention team of a B2C mobile/web app company
- Passionate about Data and Analytics technologies – Should be able to look at collected data, analyze it and extract actionable insights. Should have knowledge of consoles / tools used to understand, strategize and manage data about customers
- Should have collaboration skills to ensure close coordination of marketing, product and tech team in order to achieve the desired customer journey
- Teamwork – Should have experience of working in a team and Should have supervised work of teams of 2-3 juniors
- Experience of FinTech / BFSI is preferable
We are a small team of highly motivated people and want people who have a strong sense of ownership and passion for what they do. If you are expecting a 9-5 type, very well defined structured role - this is not the place for you. But if you are looking for a steep learning curve building innovation in the payment space and are ready to roll up your sleeves to get work done, we would love to hear from you!